ISM External Quality Assurance Manager

“Sterling Chase demonstrated the best example I have witnessed of using assessment and coaching to drive a real shift in skills, behaviours and results in the sales force in a live environment.”

ISM External Quality Assurance Manager
Chris Billing

“I have been thoroughly impressed with Sterling Chase and the commitment they have given to the npower Sales Academy. Their ability to understand the training requirements, organisational drivers and industry context to drive performance sets them streets ahead of other training and development providers.

I would have no hesitation in recommending them to any organisation.”

Chris Billing
Head of Indirect Sales - RWE npower
Ian McVea

“Sterling Chase have delivered exceptional value for BT during the last six years, with extraordinary increases in sales and pipeline year on year without fail – circa £60 million.

Steve and the team are truly inspirational – providing specifically targeted and tailored training for our needs.”

Ian McVea
Senior Learning & Development Buyer - BT Retail
David Pender

“The training delivered multiple new techniques for all with a great mix of theory, practical, group and individual learning. Appropriate content was tailored to our environment and delivered expertly, passionately and with a sense of fun.

My team took away the power and importance of planning, structuring and controlling their sales calls to improve their credibility with clients and ultimately to improve conversion rates. The topics covered were relevant to everyone’s daily role and the programme was delivered with professionalism and credibility, which made my teams more open and approachable. The program made me realise that there are synergies between the two teams that we could be leveraging more.

Very relevant and very satisfied. I learned as they learned.”

David Pender
Sales Director - Informa Plc
Yvonne Thomas

“Sterling Chase designed and delivered a series of courses for a new operating division facing into government. Using their own methodology, they tailored and adapted the materials to precisely suit both our public sector market and a new team with different levels of understanding of business and proposition development. We now have a set of working practices based on the Sterling Chase method which are high quality, effective and easy to implement.

The follow up support has also been first rate, with personal support from Steve and the team continuing after delivery. I would unreservedly recommend them to any organisation looking to make a step change in their sales, marketing and stakeholder engagement activities.”

Yvonne Thomas
Managing Director - Interserve Plc
Ewan Ritchie

“The training gave me personal tools such as feedback matrices and techniques for coaching sales call sessions. Something we can implement immediately to coach the team members as they go through the structured call process. It was my first sales coaching training course as a manager and gave me tools I can use now.”

Ewan Ritchie
Sales Manager - Pharma Division, New York Office, Informa Plc
Trish Ospedale

“Sterling Chase have worked with us to create a true partnership model for the design and delivery of our sales programme which is now delivering tangible change to a key area of business.

The team at Sterling Chase really get what we want to achieve and we now have a programme that is enabling a shift in culture, behaviours and results.”

Trish Ospedale
Senior Strategic Development Specialist - RWE npower
Rafille Muir

“Sterling Chase have been highly professional and very tenacious in embedding the techniques and the learning imparted to our Global Account Management (GAM) teams. One of the key benefits of their consulting style is that all of their associates are proven high level practitioners of consultative selling and they bring this practical experience to bear in their work.

They have displayed real stamina and determination in driving forward the Global Account Development programme and deploy associates of a very high standard at all times. We are already seeing measurable revenue benefits that far outweigh the cost of the programme.”

Rafille Muir
Business Development Manager - BT Wholesale