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E-Learning Terms & Conditions

If you register for, purchase, access or use one or more of our e-learning products, you are agreeing to comply with and be bound by the following terms and conditions which govern Sterling Chase Associate Ltd’s relationship with you in relation to our e-learning products. If you do not agree with any part of these terms and conditions, you must not register for, purchase or access any of our e-learning products.

The term ‘Sterling Chase Associates Ltd’ or ‘Sterling Chase’ or ‘us’ or ‘we’ refers to the owner of this website whose registered office is First Floor, Barclay’s House, Gatehouse Way, Aylesbury, Buckinghamshire, United Kingdom HP19 8DB. Our company registration number is 5253158. You, the customer, shall be referred to herein as ‘you’, the ‘customer’, the ‘purchaser’ or the ‘client’. The terms ‘e-learning product’, ‘e-learning service’, ‘e-learning package’, ‘e-learning platform’, ‘e-learning lesson’, ‘e-learning course’ and ‘e-learning module’ refer to the online sales training content, materials and services that are available to purchase on this website. This includes but is not limited to the Black Belt Selling e-learning product and related materials.

You can contact us on +44 (0) 845 371 3099 or send us an email to enquiries@sterlingchase.com for more information regarding these terms and conditions.

Terms of Access and Intellectual Property Rights

The registration, purchase, access and use of Sterling Chase’s e-learning products is subject to the following terms of access and intellectual property rights:

  • When registering for one of our e-learning products, you must provide Sterling Chase with a valid, active e-mail account at the time of purchase. If this e-mail account becomes invalid or inactive at any time, you must change your profile immediately to include your new valid, active e-mail account.
  • The content, information and materials featured in our e-learning products are for the client’s general information and use only. All content, information and materials featured in our e-learning products, including but not limited to the text, graphics, design, logos, button icons, images, audio clips, video clips, digital downloads and data compilations, are the exclusive property of Sterling Chase Associates Ltd.
  • Reproduction of the content, information or materials featured in our e-learning products is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. The client may not copy, reproduce, recreate, modify, alter, distribute, publish, display, store, post, transmit, revise, decompile, disassemble or reverse engineer any of the content or the products available on this website, directly or indirectly, without the express written permission of Sterling Chase. In addition, the client must agree not to resell, license or sublicense for profit or otherwise provide a third party with access to the e-learning products or individual e-learning lessons which are available on the Sterling Chase website. The client may not attempt to derive the source code of any of the website’s products or services or otherwise use the products or services to develop any other computer programme.

If any of these terms and conditions are breached or compromised by the client, Sterling Chase may, by their sole and absolute discretion, block the client’s access to the website’s e-learning services and its related content, information and materials. Unauthorised use of any of the e-learning products featured on this website may give rise to a legal claim for damages and/or be a criminal offence and lead to prosecution.

Prices

All of our prices are quoted and charged in UK Sterling at the point of purchase. Payments made to Sterling Chase from outside the United Kingdom will be converted to UK Sterling at the prevailing exchange rate when an online purchase is completed. All online purchase receipts will show the exact amount charged in UK Sterling. The prices quoted for our e-learning packages are inclusive of 20% Value Added Tax. We reserve the right to change these prices without notice. We use Royal Bank of Scotland Group’s ‘NatWest Streamline’ service to process credit card, debit card, Maestro and MasterCard transactions.

Conditions of Sale and Delivery

Individuals and organisations are required to purchase the Sterling Chase e-learning packages prior to accessing and using them. Payments can be made by entering either valid credit card or debit card details or MasterCard or Maestro or PayPal account details at the time of purchase via the website’s shopping cart.

Alternatively, if a corporate account is in place, a written instruction can be made directly to Sterling Chase Associates Ltd from the authorised buyer, with a Purchase Order and billing details. If you would like to set up a corporate account for you organisation, please contact Sterling Chase Associates Ltd directly on +44 (0) 845 371 3099 or send us an email to enquiries@sterlingchase.com.

Upon purchasing an e-learning package, individual access to all of the appropriate content, information and materials (including but not limited to video clips and additional resources) is granted to each user for a period of 365 days from the original date of purchase. At the end of the 365 day period, your access to the e-learning package will expire and no further access to the e-learning package will be available thereafter. Upon purchasing an e-learning package, the appropriate e-learning lessons may be accessed as many times as required during the 365 day period, provided that they are accessed solely for the personal use of the customer, unless specifically stated otherwise within these terms and conditions or agreed otherwise by Sterling Chase Associates Ltd.

Unless a multi-user e-learning package is purchased, subject to the other terms hereof, the client may access the e-learning lessons which he or she has purchased from a maximum of three Internet Protocol (IP) addresses on any given day. Multiple concurrent use of a username and password by the client is strictly prohibited unless a multi-user e-learning package is purchased.

Purchasers of a multi-user e-learning package will receive five individual usernames and passwords in total. Upon purchasing a multi-user e-learning package, the client will be asked to choose one username and password on the Sterling Chase website. The client will then be contacted by a representative of Sterling Chase Associates Ltd and asked to choose an additional four usernames and passwords (subject to availability and acceptability). The additional usernames and passwords will then be configured by a representative of Sterling Chase Associates Ltd and confirmation will be sent via email from Sterling Chase to the client. On configuration of all five usernames and passwords, the multi-user e-learning package may only be used by five separate individuals who have received the permission of the original purchaser.

Sterling Chase Associates Ltd reserves the right to terminate your access to our e-learning platform without a refund and prohibit access to all of the e-learning content, information and materials if one of your usernames is found to have been accessed concurrently by more than one computer or accessed by more than three IP addresses on any given day.

Clients are prohibited from sharing access to an e-learning package with a third party who is not subject to these terms and conditions. The original purchaser is responsible for keeping their login details (i.e. username(s) and password(s)) secure. If a third party who is not subject to these terms and conditions is found to be using a client’s login details, the original purchaser’s access to Sterling Chase’s e-learning platform will be terminated and the original purchaser will not be entitled to a refund.

Sterling Chase Associates Ltd reserves the right to modify any content, information or materials featured on the e-learning platform, including but not limited to the e-learning lessons, video clips, audio clips and additional resources, at any time and without prior notice.

Coaching Sessions and Workshops

Individual or group coaching sessions may be offered as part of, or in conjunction with, an e-learning product, package or lesson in order to enhance or promote learning. Sterling Chase Associates Ltd reserves the right for these sessions to be provided either synchronously in real time or asynchronously via the Sterling Chase website or an external website. We reserve the right to provide synchronous real-time coaching sessions using telephone or electronic media devices. We also reserve the right to change the timing or medium of the coaching sessions, although we will endeavour to give the client a minimum of 24 hours notice of any change.

Refunds, Returns and Cancellations

Upon successful payment to Sterling Chase Associates Ltd for an e-learning package, the client has the right to return the e-learning package and receive a full refund for the purchase amount, minus any associated shipping and handling costs, by notifying Sterling Chase in writing within seven working days from the original purchase date. The original purchase date refers to the date that you agreed to purchase the e-learning product and completed the first payment for that package via the shopping cart on the Sterling Chase website.

To submit a request for a refund, the customer must contact Sterling Chase Associates Ltd by sending an email to enquiries@sterlingchase.com or applying in writing to the registered office of Sterling Chase. The registered office is provided near the top of this web page. Please include your Order Identification (ID) Number (which is provided in the billing email sent to you upon successful purchase of one of our e-learning products), Full Name, Email Address, Billing Address and Telephone Number in your refund request, along with a copy of your receipt of purchase. You will receive confirmation of your refund via email if and when your refund request is approved by a representative of Sterling Chase.

Refund requests that are submitted by clients more than seven working days after the original purchase date will not be processed. No exceptions will be made to this policy.

After a refund is issued, the client is obliged to destroy all digital copies and physically printed copies of the content, information and materials associated with the e-learning product that he or she has requested a refund for. This includes but is not limited to all digital copies held as an email attachment or stored on a hard drive, computer device, online storage service, thumb drive, mobile telephone device or any other handheld device, or held as printed copies, etc.

A refund will be given to a client upon a request submitted within seven working days of the original purchase date. This seven working days period is considered to be a trial period. If you request a refund during this trial period, your access to the relevant e-learning product will be revoked with immediate effect.

Receipts, Billing and Settlement

Receipt of purchase is provided online at the time of purchase with a copy sent via email from Sterling Chase Associates Ltd to the address specified by the client at the time of purchase. It is important that the client prints, saves and maintains a copy of these receipts because the information contained within the receipts will be required if there are any technical or other unforeseen issues in the future that affect your access to the e-learning platform or if you request a refund. Any information contained within the receipt(s) that is deemed by the client to be incorrect or incomplete must be raised by the client with Sterling Chase via email, writing or telephone within 48 hours of the time of purchase. We will endeavour to rectify the incorrect or incomplete information within 48 hours of receiving a reasonable request from the client.

Disclaimer

Sterling Chase Associates Ltd do not give any warranty or other assurance as to the operation, quality or functionality of the Sterling Chase e-learning platform, e-learning packages or individual e-learning lessons, or any of the content, information or materials that are offered within an e-learning product. Our staff and associates reserve the right to not discuss the content, information or materials that are offered within an e-learning product with the client or any organisation.

Neither Sterling Chase nor any third parties provide any warranty or guarantee as to the accuracy, completeness, performance, suitability, timeliness or fitness for any particular purpose of the content, information or materials which are available, directly or indirectly, through the Sterling Chase e-learning platform. The client must acknowledge that such content, information and materials may contain inaccuracies and errors and we expressly exclude liability for any such inaccuracies and errors to the fullest extent permitted by the laws of England, Northern Ireland, Scotland and Wales.

The client’s use of any content, information or materials, provided directly or indirectly via the Sterling Chase e-learning platform, is entirely at your own risk, for which Sterling Chase shall not be liable. It is your own responsibility to ensure that any of the e-learning products, services and information made available through the e-learning platform meet your specific requirements at the time of purchase. To the fullest extent permitted by the laws of England, Northern Ireland, Scotland and Wales, Sterling Chase disclaims all responsibility for any damages or losses (including, without limitation: financial loss; damages for loss in business projects; loss of profits; loss of revenue; or other consequential losses) that arise in contract, tort or otherwise from the use of the Sterling Chase e-learning platform or any content, information or materials referred to in the Sterling Chase e-learning packages or individual e-learning lessons, or from any action or decision that is taken as a result of using the content, information or materials featured on, or obtained directly or indirectly via, the Sterling Chase e-learning platform. All of our employees’, associates’ and/or coaches’ comments, provided for any reason, whether written or verbally communicated, are also covered by this disclaimer.

Sterling Chase Associates Ltd reserves the right to modify any of the content, information and materials featured on the Sterling Chase e-learning platform and in any e-learning package, product or individual lesson at any time, without prior notice or consent on the client’s behalf.

Legal & Arbitration

We operate under the Laws of England and Wales and the European Commission. Our Terms and Conditions do not affect our clients’ statutory rights under the following English and European consumer laws:

  • the Sale of Goods Act 1979;
  • the Supply of Goods and Services Act 1982;
  • the Sale and Supply of Goods to Consumers Regulations 2002;
  • the Electronic Commerce (EC directive) Regulations 2002;
  • the Consumer Credit Act 2006;
  • the Trade Descriptions Act 1968;
  • the Unfair Contract Terms Act 1977;
  • the Unfair Terms in Consumer Contracts Regulations 1999;
  • the Consumer Protection Act 1987;
  • and the Consumer Protection Regulations 2002.

The validity, construction and performance of this contract shall be governed by the Law of England and Wales and any dispute that may arise out of, or in connection with, this contract including its validity, construction and performance shall be determined by arbitration under the Rules of the London Court of Arbitration at the date hereof. Rules with respect to matters not regulated by the London Court of Arbitration incorporate the UNCITRAL Arbitration Rules. The parties agree that service of any notices in reference to such arbitration at the addresses as given in the contract shall be valid and sufficient.

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