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Privacy Policy

This privacy policy explains how we use any personal information we collect about you and sets out how Sterling Chase uses and protects any information that you give us when you use this website.

Sterling Chase adheres strictly to all current data protection legislation, including the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) (EU) 2016/679. We will not pass your name, address or any other personal details to any third-party organisation or individual for marketing or other purposes.

Sterling Chase is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement and in accordance with the Data Protection Act 1998 and GDPR.

What information we may collect from you

We collect information about you when you register with us or purchase one of our online products or services. We also collect information when you voluntarily complete customer surveys, provide feedback, participate in competitions or opt-in to receive emails from us. Website usage information is collected using cookies.

How we use your information

We collect information about you to process your orders, manage your account and, if you agree, to email you with articles aimed at improving professional development or emails about other products and services we think may be of interest to you.

Sterling Chase will not share your information for marketing purposes with any third-party organisation.

We may collect the following information:

  • Your name, job title, employer and industrial sector of employment.
  • Contact information, such as your email address.
  • Demographic information, such as your postcode, preferences and interests.
  • If purchasing or subscribing to any of the e-learning packages or open sales training courses or packages, your credit or debit card details to process payments/transactions.
  • Other information relevant to surveys, feedback and/or offers.

We may require this information to understand your needs and provide you with a better service and, in particular, for the following reasons:

  • Internal record keeping.
  • To improve our products and services.

Marketing

We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please click here.

Access to your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address: First Floor, Barclays House, Gatehouse Way, Aylesbury Buckinghamshire HP19 8DB

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

E-Learning platform

If you access the Sterling Chase e-learning platform using a password, you are solely responsible for maintaining the confidentiality of that password. If you provide someone else with access to your password to the Sterling Chase e-learning platform, they will have the ability to view information about your account and make changes through the website. You agree to notify us promptly if you change your address or email so we can continue to contact you and send any notices required hereunder. If you fail to notify us promptly of a change, then any notice we send to your old address or email shall be deemed sufficient notice.

You may request details of personal information which we hold about you under the Data Protection Act 1998 and a small fee will be payable to cover our administration costs. If you would like a copy of the information held on you please communicate your request in writing to our registered address or by e-mail to support@sterlingchase.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. Our contact details can be found here. We will promptly correct any information found to be incorrect.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small text file which asks permission to be placed on your computer’s hard drive. Cookies allow web applications to respond to you as an individual and tailor their operation to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website
features may not function as a result.

Changes to this privacy policy

Sterling Chase may change this policy from time to time by updating this web page as it is under regular review. This privacy policy was last updated on (insert date)

How to contact us

Please contact us if you have any questions about our privacy policy or the information we hold about you:

• By email
• Or write to us at:
First Floor, Barclays House, Gatehouse Way, Aylesbury Buckinghamshire HP19 8DB

Click here to view our website’s terms and conditions.